THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. I am opening up a case with General Motors and sharing your feedback with them. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. Your job seeking activity is only visible to you. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Transmission. However, once a sale is completed our vehicles are removed from our website in real time. He said the family environment is a nice change from other dealerships. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. They were working with salesman David Powell, who has been selling cars for 11 years. Last chance! Good dealer to work with. Laura Buick-GMC was also in the top 65 for Buick sales nationally. They also have been provided all the information needed to reinstate the warranty. Schedule Service Contact Us As discussed, we stand behind our workmanship and want to make this right for you. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. 10 followers 4 connections. They have trucks listed for sale on their website. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. BBB is here to help. laura buick gmc. Join to connect Laura Buick-GMC, Inc. Report this profile . Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). Well guide you through the process. Twenty-million-dollars in inventory doesn't hurt, he said. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. And followed up with everything I called about. ***** also provided you with a discount of $318 to help offset some of the charges. Your warranty covered a portion of the replacement of several internal components of your engine. You authorized the repairs knowing what your obligation and cost would be. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Get a quote on any of the new or used vehicles from our stock. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. Brian Hockett . Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. You can unsubscribe from these emails at any time. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. By Jan 4 2023 vehicle was smoking and over heating-inoperable. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. I also purchased an extended warranty on the wheels and tires. I bought a new 2019 Sierra in Oct. on 2019. After three week they call us and we paid and receive our car. Owner operator at Bessinger's Automotive . This company is false advertising. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. Thank you for brining your concern to our attention. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. Rick DeStefane President-CEO-Owner of Reliant Care . Let me see if there is any possibility that they may goodwill a replacement dashboard. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. Sistemista Windows/VMware (RIF. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. (And who knows how many more.). Thank you for bringing this concern to our attention. Automatic 557 Continuous 2 Manual 6. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. I got extended coverage for my 15 highcountry duramax through the dealership. What's really unique is you can see Jack here. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. The dealership would not honor the peeling paint repairs and classified it as road debris damage. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. Drivetrain. Other then that my sales guy was great when I bought the truck. This is great. Laura Buick GMC lists hours for the sales, service, and parts departments. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. International Association of Better Business Bureaus. Please let me know if you have any questions or concerns. Our goal is to give you a better way to purchase and service your automobile. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. Quality Buick GMC is your trusted Buick and GMC dealer. The items you authorized and paid for were completed. But anyways I shouldn't have to keep calling to check up on an answer. Please let me know how we can further assist. Customers can feel that when you walk in. After a week the check in light came back on. We went in and they charge us another $1200. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic truck with the options I was looking for on the Laura Buick/GMC website. Both should provide you with peace of mind that your vehicle is in sound operating condition. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Call 618-623-4768 or Email Us anytime! Join to connect Laura Buick-GMC, INC. Report this profile Experience . Two days later the check in light came back on. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. Dan called me and I explained that I was pre Click the link in the email we sent to to verify your email address and activate your job alert. The other items recommended were not since you did not authorize or pay for the additional repairs needed. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. This was all explained to you by our service advisor, ***** ***, prior to work being performed. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. ************ Great service. Report To: Area Sales Manager, Laura Mercier. Yelp users havent asked any questions yet about Laura Buick GMC. It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. So no Im not happy and will not be any time I drive my GMC truck that rattles. BBB Business Profiles may not be reproduced for sales or promotional purposes. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. All questions answered. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. I am sorry to hear you are having issues with your GMC Sierra. Service Manager. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. stated that I needed to be approved through Laura Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Visit the Career Advice Hub to see tips on interviewing and resume writing. (705) 733-3332. In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. We took it in and they kept it about another month and a half. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We treat people fairly and I think that goes a long way in today's world.. They were helpful and friendly. This dealership has told me one lie after the other. Harry was very helpful. Accidents requiring towing is a major accident. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. Referrals increase your chances of interviewing at Orveon Global by 2x. . Only 577.00 covered by extended warranty. So idk if they didn't comprehend the what I was saying? Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. 3 reviews. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Clearly false advertising. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. Bought vehicle April 2022 with extended warranty from the borrowing institution. JOHN SWISTAK JR.,. Come see why we are the #1 Volume Buick GMC. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. . Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. Its been two weeks. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website Very willing to work with you and help you find the right vehicle. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Easy, done. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. There is a new drive-in service area and five bays have been added to the service garage. BBB Business Profiles generally cover a three-year reporting period. No car available for me now. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. It has been 2 days since I asked for the information and I still have no response from them. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Grow your business. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. See details. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. That's out of more than 2,100 Buick-GMC dealerships nationwide. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. Bought a used 2015 GMC Sierra Denali from the business. The new showroom at the Laura Buick-GMC dealership. Waiting for response from **** or *****. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. Use our search function below or click the buttons of popular models to start your search! You have permission to edit this article. Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. ****Please Note: We are humans working with computers . Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Definitely will recommend to friends in the market. *******************************. Please contact me at your convenience and we can help resolve your concerns. His father will be here. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. So its up to the manufacturer to change the outcome of my experience and satisfaction. We took it back in and they kept the car another month. I am happy to discuss in further detail if you have any questions or concerns. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. Quality Buick GMC Cadillac - 165 listings. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. I canceled a wheel protection warranty on 11-23-2021. This is a good team atmosphere, not a lot of places can say that, Powell said. It is now back with Laura Buick. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. In 2020 I already had paint peeling, not chipping, off of my bumper. Quick response and helped order my Yukon in a timely manner. However, you were provided and declined additional repair work to fully repair your vehicle. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. Dominate search results. I have purchased two from Laura Buick and referred family and friends there. However, they would not cover paint peeling. As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! View Laura Bogard's profile on LinkedIn, the world's largest professional community. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . away) (618) 803-4225 | Confirm Availability Video Walkaround My mistake. Great team at Laura Buick GMC. I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. Along with the truck I purchased a. The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied.