On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats | Buy Tickets on the App Store Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Ticket master from now on! Vivid Seats provided fraudulent tickets to me. But, what I'm reviewing . We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. There was some type of electronic glitch. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Good Grief. Please refund me the differance between what you charged me and what the tickets actually cost. I then I received an electronic transfer notification which I followed through on. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. What kind of scam is this? We use dedicated people and clever technology to safeguard our platform. I purchased tickets well in advance and the tickets weren't cheap. So I have no tickets and am out $600. Our online support team is here to help resolve your concerns. Report as inappropriate. Gain trust and grow your business with customer reviews. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. That clearly didn't happen bc I received NO TICKETS! I had a purchase trouble on Vividseats. None of the options worked for us NEVER will I use this company again. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. 5.5 Total Score. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. We appreciate your patience. Then allows the seller to change the date to the day of the event. Complaint about Vivid Seats? File now, we help resolve it! I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Not game day yet so have not opened app for seats. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Looking for the best way to buy and sell mobile tickets? We value your privacy. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Promised by 2/23. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. VividSeats has B rating with the BBB.org as of September 2022. Purchased parking for the Super Bowl. Suite 800. We have a 100% Buyer Guarantee. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . I had listened to his show on the radio (and bought many of his books) for many years. I never used them before but I know many people who have. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Refund of ticket price. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. It goes against our guidelines to offer incentives for reviews. We were given multiple different messages from Vivid seats regarding the tickets. Vivid Seats' email and phones were not responding to many numerous requests. The moment you hit submit, they have your money and will not refund. Yes. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Customer identification can be provided if needed. Abel helped me and made the process easy. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. I expect to pay the normal service fees, but not what you charged me for the tickets. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] From over pricing. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. I would never have the paid this amount of money for average seats. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. It was smooth and I didn't have to do all re-ordering process again. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Thanks Vivid Seats. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. The Insurance is not included. How do I know I can trust these reviews about Vivid Seats? and then vice versa on the inventory thing. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Well the day before the game which was 4 hrs from my home they quit responding to me all together. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. The site didn't show the total of $632.10 until after I purchased the tickets. Absolutely disgusting. and their online chat system is useless. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Home | Ticket Purchase Settlement Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. It offers a 100%. Wed, 11 May, 2022 at 5:09 PM. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Very helpful indeed! Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Vivid seats scammed me : r/Scams - reddit I was purchasing 3 tickets and wanted to make sure we are all seated together. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. How do I determine the seat numbers for a ticket listing? Overall, my experience was very positive. At this venue, Section B is behind the Pit. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Call and ask what the service charge is before buying. BS. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I wish you didn't exist. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Chicago Illinois Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. No. says they have a no refund policy unless the event is cancelled. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Lots of filter options to narrow down events. In one order, my tickets arrived via email within an hour or so. Ive only purchased tickets from this site twice.