Seems customer service focused at first but comes down to targets and stats Working in Development Customer Care Glassdoor has 163 Metropolitan Thames Valley reviews submitted anonymously by Metropolitan Thames Valley employees. Our Board. Good chance to develop communication skills in all forms Find out more about, 72% of Metropolitan Thames Valley employees would recommend working there to a friend, Fantastic role and excellent place to work, Good company with really good staff, right at the start of a transformation journey. The pattern element in the name contains the unique identity number of the account or website it relates to. You can update your choices at any time in your settings. They are not authored by Glassdoor. I've always felt if I have an idea I can put it into practice quite quickly. The pattern element in the name contains the unique identity number of the account or website it relates to. All our reference requests and completed references can be accessed on one website, making the process more efficient and organised. This course has been developed as part of the Degree Standards project on external examining that ran from 2016 to 2021. Metropolitan Thames Valley Housing | Informatica UK The staff body are also passionate as a whole about getting behind local causes and fundraising together. MTVH - Online Customer Services If youre having problems registering, fill in the MTVH Online support form and a member of our team will be in touch. The ethnic make-up stayed fairly one-sided throughout the decade, and by 1992, just 9% of MHT staff were from Black, Asian or minority ethnic backgrounds. Hotjar sets this cookie to detect the first pageview session of a user. We own, manage, or administer over 57,000 homes over a wide area of London, South East, Midlands and the East of England. These cookies will be stored in your browser only with your consent. I have had very supportive managers who have encouraged my career progression. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Dealing with so many difficult people on the phone but if you are on the phone for more than 10 minutes its not because the customer was difficult and wanting a rant its because your call handling skills arent great. Metropolitan Thames Valley Salaries in the United Kingdom Fill in the repairs enquiry form. I've loved my time here. Dealing with so many difficult people on the phone but if you are on the phone for more than 10 minutes its not because the customer was difficult and wanting a rant its because your call handling skills arent great. It is mandatory to procure user consent prior to running these cookies on your website. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. The transfer will start with children aged 16 or over or those with a terminal illness. The office environment is modern and fresh, with wider computer screens. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. I have had very supportive managers who have encouraged my career progression. But opting out of some of these cookies may have an effect on your browsing experience. Having problems? These cookies will be stored in your browser only with your consent. You can save your resume and apply to jobs in minutes on LinkedIn, (Part Time) Production Team Partner - Garment Sorter & Shipper - UniFirst, Application Engineer (Junior), China (Remote), Campus Technology Sales Representative Ball State University, Business Development Manager Insulation DACH (all genders), Sr. Cyber Security Release Manager - 100% Remote - Contract to Hire (C2H), Ejecutivo(a) Comercial Pre- venta (Seguridad Electrnica), Life and Annuity Agent - *PIPELINE - Denver, Outside Sales Representative - Downtown Phoenix, Transaction PA, OMERS Infrastructure Europe, Callao, Constitutional Province of Callao, Peru, See who Metropolitan Thames Valley has hired for this role, Minimum of 12 months proven customer service experience, Excellent communication skills with the ability to hold good quality conversations with our customers to fully understand their financial circumstances, Good understanding of Safeguarding and Anti-social behaviour, 28 days annual leave plus 8 bank holidays (pro rata for part time) per year, 2 volunteering days per year for things like helping out in local communities, An additional Beliefs day once a year to have an extra a day off, Enhanced pension with matched contributions of up to 9%, Health cash plan scheme for your everyday healthcare needs which you can add your family members too, Tenancy deposit interest free loan to help with rental deposits, Access to extensive learning and training opportunities with Wisebox platform, Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues, Career progression across the organisation with our mentoring programme and apprenticeships, We are committed to the wellbeing of our colleagues and support this as an organisation. Farringdon, England 18 d. 26K Per Year (Employer Est.) There's also a big focus on giving back to the community and staff are encouraged to get involved by volunteering with community organisations and projects. Your Students' Union is democratically led, and each year three students are elected by you to work full-time in the Union and represent your views to the university. Careers; Staying safe from romance fraud. The Housing Ombudsman found severe maladministration for Metropolitan Thames Valley's failures in dealing with a resident's leaking roof and damaged ceilings. But opting out of some of these cookies may have an effect on your browsing experience. Every day, we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to learn, grow and thrive. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Get a lot of angry customers who want to speak to customer care - when u eventually get through they ask you to email instead You can unsubscribe from these emails at any time. There are only two ladies cubicles in the whole contact centre - and if often smells in there of damp We work across London, the South East, East Midlands and East England. Hotjar sets this cookie to identify a new users first session. Originally conceived by Edmund Colthurst and completed by Hugh Myddelton, it was operated by the New River Company for nearly 300 years until London's water supply was taken . It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Metropolitan Thames Valley works across housing, health, social care and education. Youll need your mobile phone and your unique invitation code. not get their way they will threaten your job security behind closed doors while spreading malicious lies that either get you sacked or you leave anyway to avoid these accusations following you to your next job. This rating has improved by 7% over the last 12 months. Hotjar sets this cookie to detect the first pageview session of a user. Poor leadership, housing stick in poor repair. I have had very supportive managers who have encouraged my career progression. We want to do more for our customers, and were looking for passionate people to help bring our vision to life. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. South Western Railway (train operating company) - Wikipedia .css-15uv8u0{background-color:#f5c131;}Staff here are very friendly, easy to get along with and work with. . Glassdoor has 163 Metropolitan Thames Valley reviews submitted anonymously by Metropolitan Thames Valley employees. For the USA please use SSN (Social Security Number) or Tax ID. Location: Brent. Click the link in the email we sent to to verify your email address and activate your job alert. Head of Customer Services. They have unskilled, unprofessional and lazy management who delegate all their work which causes resentment and demotivates the staff. The management need to focus on why it is theyre not retaining their staff, They pay well for what you are required to do. Also I have leaked documents of staff who have created entrapment with their private car parking scheme, force tenants to pay up fines whilst using bullying debt collectors putting tenants behind their bills. Metropolitan Thames Valley Housing | Informatica Australia The organisational structure is quite flat, all levels of staff are encouraged to give their views and ideas, and there is an open intranet site to enable staff to do this. A guide to spotting romance fraudsters. Check your rent or service charge account balance and download a statement, Make a payment online by debit or credit card. Enjoy resolving queries at first point These cookies track visitors across websites and collect information to provide customized ads. Poor commission structure. Should you need any assistance, please contact: For Legacy MET 0203 535 3999 or For Legacy TVH 0203 535 3336 or raise a service request via Service Now. No call is the same Key Achievements: The staff have an energy and a passion for the organisation's overall purpose, and it's infectious. You can unsubscribe from these emails at any time. Average Interview. Personal Development Course for External Examiners - Virtual Lack of communication between different departments. We work together to create great places for people to live. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. New community programme for Clapham Park residents to help tackle cost-of-living pressures. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. We aim to respond to emails within 2 . I'm passionate about playing an active role in improving the lived experience of colleagues in the workplace to enhance employee engagement, performance and culture. Internal Recruiter Jobs in United Kingdom, International Talent Acquisition Specialist (Expat Recruitment) - Relocate to Saudi Arabia, Permanent Expat Family Relocation Package, talent acquisition specialist (12 month FTC), Remote WFH | HR and Talent Acquisition Co-Ordinator | Financial Services | 40-50k p/a, 40,000.00 Friendly customer service staff Staff benefits are excellent and there and learning and development is always encouraged, Diversity & inclusion Flexible office spaces Accessible leadership, L&D for specialist roles and using internal talent, Decent salary, the company is a good one to work for, staff are lovely, Property Desk is an awful department to work for so great if youre not in Property desk, There is no encouragement, the job is soul draining. Forgotten your password? 24 Metropolitan Thames Valley reviews. This website uses cookies to improve your experience while you navigate through the website. Youll enjoy a competitive salary, a range of career development opportunities and a diverse, open and inclusive working environment. Lack of communication between different departments. These cookies will be stored in your browser only with your consent. Metropolitan Thames Valley provides housing at different levels of affordability for people living in London, the South East, East Midlands, and East of England. Metropolitan Thames Valley "many staff" Reviews | Glassdoor Metropolitan Thames Valley hiring Internal Recruiter in London, England Poor training, self serving management who are impossible to appease in spite of sales targets being met and customer satisfaction levels reached. This is a True/False flag set by the cookie. We're always looking to innovate and do things differently. The organisational structure is quite flat, all levels of staff are encouraged to give their views and ideas, and there is an open intranet site to enable staff to do this. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. The staff have an energy and a passion for the organisation's overall purpose, and it's infectious. We also use third-party cookies that help us analyze and understand how you use this website. Featured job. Register for School. They have work to do but they are are good company and will get there. You can register for an account if youre the named person on your MTVH tenancy agreement. According to anonymously submitted Glassdoor reviews, Metropolitan Thames Valley employees rate their compensation and benefits as 3.7 out of 5. MTVH - Online Customer Services Ashford Hospital and St Peters Hospital, Surrey, Stoke Mandeville Hospital, Buckinghamshire, Appoint someone to deal with MTVH on your behalf, Dealing with irritating or annoying behaviour. The Met has launched a hotline to report corrupt and abusive police officers and staff. TVH has such a light, friendly and open atmosphere; making it a great place to work. But opting out of some of these cookies may have an effect on your browsing experience. Metropolitan Reviews | Read Customer Service Reviews of www If you feel we have not met these standards and youd like to tell us about problems youve had with the repairs process, or a repair thats been carried out badly, email: We aim to respond to emails within 2 working days. By accepting, you agree to our use of cookies. The information on this page is encrypted and not an endorsement of RefNow's services by Metropolitan Thames Valley and is purely informational. Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well"; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. Under 16 year olds will be transferred from spring 2022. Read employee reviews and ratings on Glassdoor to decide if Metropolitan Thames Valley is right for you. Ashford Hospital and St Peters Hospital, Surrey, Stoke Mandeville Hospital, Buckinghamshire, Appoint someone to deal with MTVH on your behalf, Dealing with irritating or annoying behaviour, Administration fees for homeowners and shared owners. Asking for reviews. Often mistakes are covered up and rules are rewritten without consistency. Any smart.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. This is a True/False flag set by the cookie. We're always looking to innovate and do things differently. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. The staff are lovely and I have met many wonderful people. You'll need your mobile phone and your unique invitation code. I have worked for MTVH for 10 years starting off in the facilities team and working my way into HR. 140 Metropolitan Thames Valley reviews. See what employees say it's like to work at Metropolitan Thames Valley. No call is the same Salaries, reviews, and more - all posted by employees working at Metropolitan Thames Valley. Welcome - Metropolitan Thames Valley Really understaffed - non stop calls Simply complete the form below to get started: Verify Employment for a Metropolitan Thames Valley Employee. Seasonal Staffing Team, GroundWork London. The pattern element in the name contains the unique identity number of the account or website it relates to. , but rather staff support each other to make things right. Since TVH have been taken over by Metropolitan the service has gone down hill rapidly. Read employee reviews and ratings on Glassdoor to decide if Metropolitan Thames Valley is right for you. There's free coffee and four types of teas! 32,750.00, Talent Acquisition Specialist - Blue Collar. Staff benefits are excellent and there and learning and development is always encouraged, Diversity & inclusion Flexible office spaces Accessible leadership, L&D for specialist roles and using internal talent, Decent salary, the company is a good one to work for, staff are lovely, Property Desk is an awful department to work for so great if youre not in Property desk, There is no encouragement, the job is soul draining. Make a secure payment when it's convenient for you and check your balance 24 hours a day. If you don't have an invitation code you can use the MTVH Online support form to ask . Rude, unproductive team members are promoted because they're friends with management, others are iced out for arbitrary or no reasons Copyright 2023 Metropolitan Thames Valley Housing. About our cookies and how to manage them. This makes them easy to keep track of and to see which candidates we still need references from. Print Multiple failings by Metropolitan Thames Valley in dealing with a resident's leaking roof and damaged ceilings led to the condition worsening and water coming into almost . By clicking Accept, you consent to the use of ALL the cookies. Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. Metropolitan Thames Valley Metropolitan Thames Valley Employee Review. Historically great at developing staff. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Glassdoor has 163 Metropolitan Thames Valley reviews submitted anonymously by Metropolitan Thames Valley employees. This rating has improved by 7% over the last 12 months. TVH has such a light, friendly and open atmosphere; making it a great place to work. Income and housing officers hard to get hold of at times and sometimes don't want to take the calls These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Friendly customer service staff Unclaimed. Other members of your household will not be able to register. My colleagues have been treated appallingly and bullied with the majority of TVHA staff leaving. Professional Services Frameworks [Addendum] - bidstats A really good range of calls RefNow can help you verify a persons employment with Metropolitan Thames Valley. The finances have been drained by the takeover with invoices not being paid and almost everyday bailiffs arriving at the Twickenham office. Employee Portal. Founded in 1966 and headquartered in London, England, United Kingdom, Metropolitan Housing Trust is a provider of affordable housing and care and support services.. External examining is a key feature of the UK higher education system. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. We believe everyone should have a decent home and the chance to live well. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Welcome. Analytical cookies are used to understand how visitors interact with the website. You also have the option to opt-out of these cookies. Service. Get notified about new Customer Advisor jobs in Nottingham, England, United Kingdom. Metropolitan Thames Valley contact info: Phone number: +44 2035353535 Website: www.metropolitan.org.uk What does Metropolitan Thames Valley do? Metropolitan Thames Valley Reviews - Glassdoor Some team leaders are very knowledgable and helpful, Lack of diversity
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