Which of the following statements does not depict deontology? Employees Which of the following describes the relationship, if any, between the vision and the mission for a company such as Starbucks? All companies must have a board of directors. Blooms: Remember making sure the stores employees and the company policies were sensitive toward identifying STARBUCKS CASE PART 3 - GROUP 1. (Select all that apply.) Which of the following is especially important for developing and maintaining employee loyalty to the brand? Maybe complaining online or in customer service reviews would be D. Evaluating the salary and benefits of senior management*, Which employee typically reports directly to a board of directors? c. They have extended protections to only some forms of symbolic speech. B. Which of the following is true of Court decisions concerning symbolic speech? (b) Analyze: Why do you think Juliet trusts the Friar? Lorem ipsum dolo, ac, dictum vitae odio. A. her portrayal of the character was insincere b. courage, honor, and loyalty The enhanced training set a standard for other companies that serve the public. Sample Answer: Customers are articulate about their views of a company. ), positive customer experiences The entitlement of the environment to legal status is a long-argued OpenStax Business Ethics Test Bank Chapter 3: Defining and Prioritizing Stakeholders Chapter 3: Defining and Prioritizing Stakeholders * = Correct answer Multiple Choice/Fill in the Blank 1. d. a company's duty to maximize profits for stockholders as specified in federal law, the doctrine that a corporation has some of the same legal rights and responsibilities enjoyed by natural persons, what are the three components of the triple bottom line. Culture and ethics cannot be separated, because ethical norms have been established over time by, and make sense to, people who share the same background, language, and customs. To achieve a greater degree of diversity in the workplace, managers' goals should encompass which of the following? Describe what type of goal each is. An external stakeholder is someone who a company recognizes that makes decisions concerning operations. Laplume, A., Karan, S. & Litz, R. (2008). The coffee farmers supply coffee to Starbucks. Environmentalists raise the issue of species and It is best for companies to avoid involvement in such controversies because of the polarizing effect they have on the general public and consequently on Starbucks customers and potential customers. b. carbon tax Donec aliquet. Kroger take into account their suppliers, which include farmers. (Starbucks does not follow the traditional franchising terms.) a. honesty and integrity b. virtue ethics and utilitarianism c. loyalty to management d. respect for business diversity honesty and integrity True or False: The environment is not considered a stakeholder false Financial Analysis of PUMA and Nike, Inc. Starbucks Stakeholders: Employees and Customers. About Starbucks Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. STEP 1: DEFINE STAKEHOLDER ENGAGEMENT Discuss the meaning of stakeholder engagement. b. Their concerns are identified through data gathering and analysis, b. code of ethics Blooms: Remember Which of the following is a resource made available to employees, in addition to salary? Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Thornton & Ross, part of the Stada group, are one of the UK's fastest-growing, leading producers of household pharmaceutical products & own some of the country's most loved brands such as Covonia, Hedrin, Cetraben as well as the leading disinfectant Zoflora. Customers still enjoy the product and yet competition is growing. The concept of CSR is not one that is merely about corporations engaging adopting stakeholder ethics for its own sake, however important many of the ethical issues involved may be (Laplume, Karan & Litz, 2008). EEOC (Equal Employment Opportunity Commission)Employees are legally protected from employment discrimination on the basis of that characteristic. Which is the best example of a novelty craze? social media, they are apt to speak up about their customer experience. These stakeholders include shareholders, employees, customers, suppliers, communities, and governments. These are standard stakeholders of almost every business that operates in the United States or overseas. Stakeholders To contribute to sustainable development inside a destination using environmentalism, everyone stakeholders should collaborate systematically to seek collective advantages again for destinations, also to improve the macroeconomic stability of such region's people and support preservation. C. her portrayal of the character offended shareholders He had a tire blowout while driving and crashed into a $1,400 fire hydrant. true or false: during the industrial revolution and the postindustrial era, the goal of businesses was to earn as high a profit as possible for shareholders, with little concern for outside stakeholders, true or false: even in business, ethics is not about human morality but rather about human consumption, true or false: unless key leaders have a vision for the organization and themselves, and a path to achieving it, there can be no balance of beliefs about profitability and responsibility, or integration of business with culture, true or false: religion's role in business is less certain today; we are perhaps more likely to see a universal, secular code of ethics develop than to see religion serve as common ground for different cultures to come together, businesses that wish to achieve the dual goal of human flourishing and responsible profits should model which ethical behavior? . Pinched supply chains, the decimation caused by COVID, heightened tensions and political unrest, a racial reckoning and a rising generation which seeks a new accountability for business. There are dedicated sites companies. Building a trust with your customers through marketing is very important and I say this because first impressions determine whether or not a person will decide to buy your product. An analysis of perceived priority of shareholder impact should include which of the following? D. chief privacy officer, In which functional areas of business does the CEO hire management? c. utmost conduct Cell differentiation and specialisation - GCSE, Fundamentals of Financial Management, Concise Edition, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Marketing Essentials: The Deca Connection, Carl A. Woloszyk, Grady Kimbrell, Lois Schneider Farese. If Starbucks follows a strategy of competing in more than one business product, which of the following goals could it accomplish? Competitors are one of the most significant external stakeholders of Starbucks. Media While a power-interest grid is usually used to determine the key stakeholders of a business on an ongoing basis, it can also be used to focus on key aspects of a short-term challenge or situation. Communities and institutional investors seem unhappy with the ethical posture of the company . Blooms: Apply Rachel Carsons 1962 book, True or false? D. 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A stakeholder is any party, individual, or group interested in an organization's actions and outcomes. It is not necessary to conduct extensive market research. Enacted in 1966, which of the following laws is the most important U.S. law forbidding cruelty to animals in laboratory settings? About Starbucks, the main challenges related to economic, social, and technological factors. Lorem ipsum dolor sit amet, consectetur adipiscing elit. (Select all that apply.). that uses billions of liters of water in a community where many people are without water. e. They have not directly addressed the matter of symbolic speech. b. Humongous Bank is required to hold 5% of its existing$20 million as reserves, and to loan out the rest. d. corporations need to manage expectations of customers, customers are considered high-priority stakeholders, True or False: sustainability is a short-term approach to the interaction between business activity, environmental responsibility and societal impact on the environment and other stakeholders, True or False: social responsibility does not have to mean being unprofitable, True or False: the concept of limited liability means the owners of corporations are protected by laws stating that, in most circumstances, their losses in case of business failure cannot exceed the amount they paid for their shares of ownership, which court decision rule that corporate and nonprofit business entities may seek to persuade the voting public by spending an unlimited amount of money on political advertisements? c. Samsung assumed the risk of exposure and picked up the washers d. the resistance to a culture or way fo life emphasizing consumer goods, the lifestyle characterized by the acquisition of goods and services, which commercial transaction in the New World exemplifies the complexity that results when different cultures, experiences, and ethical codes come into contact? Select the best answer. (2013). consciousness and product mission, is now owned by an international conglomerate, Unilever. What is a "pay-to-pollute" system that charges a fee or tax to those who discharge carbon into the air? b. Sarbanes-Oxley Donec aliquet. (Select all that apply. Capital Punishment and Vigilantism: A Historical Comparison, The Long-term Effects of Environmental Toxicity, Audism: Occurrences within the Deaf Community, The Porter Diamond: A Study of the Silicon Valley, The Studied Microeconomics of Converting Farmland from Conventional to Organic Production. Additionally, the company maintains a range of opportunities for internal promotion. Which of the following are steps in the MITRE stakeholder process? (A)[1,3](B)[0,2](C)[3,4]. c. is an unattainable goal of perfect virtue Today, Starbucks hosted its 30 th annual meeting of shareholders virtually. In addition with many other laws, current employees are not to work for competitors or set up competing companies that divert potential clients and opportunities. AACSB: Real-world, Difficulty: Moderate B. occurs during the monthly vulnerability scanning. By having people from different races, genders, religion, and so on, those businesses are proven to outperform othersAlso, adhering to the traditional business practices of the past can cost them talented employees and loyal customers. virtue ethics (the third normative approach)- focuses on the character of the decision-maker. such as Yelp where customers share their good and bad experiences. Customer relations are also an essential component of the business model that has been developed by Starbucks. P3-1. Which of the following entrepreneurs is known for having an easygoing personality? The main reason for forming a corporation is to limit the liability of the owners. The most important function of the board of directors is to hire the president or Blooms: Understand, Apply Legal duties of a corporation are the legal standards that are in governmental laws for example, a duty to report a felony or to keep premises clean. AACSB: Real-world, Difficulty: Easy Summary Of Experience Which of the following does an entrepreneur typically need to be willing to do to start a business? Make a list of Starbucks' goals. the importance of companies considering the priority of such parties. training. results to decision makers in management. How do Donaldson and Preston reconcile the three stakeholder approaches? 35.Deconfliction is necessary when the penetration test: A. determines that proprietary information is being stored in cleartext. the same as information from trusted adults, What are some ethical concerns about advertising? Words and actions like the following emerge: Focus Groups, Surveys, Beta Tests, Small Group Discussions, Grant Requests, Operational Plans, Pitch Decks, Research Projects, Feedback Loops Focus and care for this stakeholder group could not be higher in most cases. (Select all that apply.) Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. extensive pool of talent. &\begin{array}{ccccccccccccc} Fortunately, I know people that focus on the profit as well as everyone and everything around them and are doing perfectly fine. celebrated coffee and the rich tradition, but that also brought a feeling of connection. (Select all that apply.). A. chief legal officer Observing the company's liquidity, Starbucks has around $2.6 billion in cash and short-term borrowing facilities of $3.5 billion. the cost of stakeholders. In the most generic form of stakeholder groups, Starbucks has an effect on its Employees, Customers, Community, Suppliers, Shareholders, Government, and Competitors. true or false: culture and ethics cannot be separated, because ethical norms have been established over time by and make sense to, people who share the same background, language, and customs. 4 Consolidated net revenues increased 24% to $29.1 billion for the. Summarize the ethical debate of whether corporations owe a duty to society or only to their owners. An ethical financial advisor must ________. The company has many stakeholders the following are considered the main stakeholders, employees, customers, suppliers and investors. Consult with business partners, managers or other key stakeholders. Take airbnb for example, accommodations are not inspected while in a hotel, they are. Lorem ipsum dolor sit, s ante, dapibus a molestie consequat, ultrices ac magna. The successful candidate must be a well-rounded leader who can drive and sustain collaboration with Starbucks stakeholders across both Technology and Business, especially within challenging and . Unless key leaders have a vision for the organization and themselves, and a path to achieving it, there can be no balance of beliefs about profitability and responsibility, or integration of business with culture. Explain how the "triple bottom line" goes beyond the traditional goal of shareholder profit. Also, a bribery is very unethical and can look bad for the business. * Participate in and support community . b. competitors Additionally, Starbucks has also provided educational assistance to select employees by means of academic scholarships. One big issue access economy has is lack of regulations, especially when it comes to overseeing the products and services exchanged during the transaction. b. the doctrine that a corporation has some of the same legal rights and responsibilities enjoyed by natural persons C. legislatures Of course companies have the responsibility to market their products with integrity because without them, the business would be no where. Stakeholder Relationships: It appears there are growing disconnects among at least some of their stakeholders. mysterious plane crashes, the Malaysian government (a stakeholder) and private investors hired a Enculturation and acculturation seem very alike but when paying close attention, the differences start to pop out. One way to address the issue of shared responsibility between corporations and society is the implementation of a(n) ________. Establish trust. The three Starbucks founders had two things in common: they were all coming from academia, and they all loved coffee and tea. While there are many disadvantages of job-sharing including need for additional supervisory time, possible disruption of work flow, scheduling challenges for training and meeting, but the worst one in my opinion is communication. For that law, companies are. So many customers now . They have clearly defined symbolic speech but have ruled that it is never protected. Lorem ipsum dolor sit amet, consectetur adipiscing elit. No one is born with culture; all humans have to learn what is considered appropriate behavior in their surrounding cultures. One that not only. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. operations (CAFO). CAFOs are condemned by animal rights activists as being harmful to the Which of the following is an example of an external stakeholder of an organization? \text { Cost } & \$ 930 & \text { Years to maturity } 10 & which of the following is the best description for what it means to be a professional of integrity? It is important for executives to interact with outside-environment stakeholders such as media and government. focused on stakeholders, and perhaps instead concentrated on consumers or shareholders, could In a short paragraph, describe the difference between enculturation and acculturation. They have clearly defined symbolic speech and what type of symbolic speech is protected. Starbucks operates in more than 80 markets, either in the form of direct company-owned stores or licensed stores. A. What is the responsibility of the producer and the consumer? a. the barista at Starbucks b. the Starbucks district manager c. the President and CEO of Starbucks d. customers who go to Starbucks for a latte; Which of the following is not considered a stakeholder? As Starbucks, we can either choose to rise to this moment or stand idle. AACSB: Reflection, Difficulty: Difficult Consumers are demanding more than "product" from their favorite brands. In what ways do customers express their views about trust of company goods and services? Certainly, Starbucks is a firm that contains or is associated with many kinds of stakeholders. The firm issued $3 billion in bonds, taking advantage of the. Suppose that they do, and receive something completely different than what was shown on the market, do you think they will keep buying from that place? How will Starbucks determine if smaller express stores reduce client wait times after implementing its strategy? Entrepreneurs can still remain ethical while focusing on profit because they can't afford to have people disliking them as well as creating drama. Another example is a future stakeholder, whose status will arise during later (1997). AACSB: Ethics, Application. Some Starbucks stores have been accused of deliberately higher only part-time workers for limited numbers of hours for the purpose of avoiding the provision of healthcare and other benefits. Laws dictate all ethical responsibilities that a company may owe key When expanded it provides a list of search options that will switch the search inputs to match the current selection. Starbucks has also faced lawsuits concerning efforts to withhold tips from employees. In China, Ikea allows its visitors to take naps on Which. AACSB: Analytical, Difficulty: Moderate They need to develop sustainable sources of quality beans. Which is the primary law prohibiting religious discrimination in the private sector workplace? a. the barista at Starbucks b. the Starbucks district manager c. the President and CEO of Starbucks d. customers who go to Starbucks for a latte We are, therefore, C. Defining a companys ongoing mission* The number of defectives in each sample is listed in time order in the table that follows. a. the "purchase" of Manhattan (a) What is Friar Lawrence's plan for Juliet? A decision to be less Course Hero is not sponsored or endorsed by any college or university. c. coffee and tea growers Which commercial transaction in the New World exemplifies the complexity that results when different cultures, experiences, and ethical codes come into contact? They d. her portrayal of the character offended stakeholders, her portrayal of the character offended stakeholders, which of the following best relates to prioritizing stakeholders? PR Related Events and Strategies & Tactics Used Timeline of Key PR Related Events B. amenities* Stakeholders: Essentially contested or just confused? welfare. systemic ethics problems. American men were arrested while waiting for a friend at a Starbucks. In a short paragraph, explain how entrepreneurs can still remain ethical while focusing on profit. such as media and government. represents ethical stakeholder theory. The Occupational Safety and Health Administration (OSHA)a business' mission to prevent work-related injuries, illnesses and deaths under the Department of Labor. c. Assume that Humongous bank is part of a multibank system. Organizational responsibility statements are usually straightforward: They say comply with the applicable ________. Donec aliquet. companies that intentionally keep hours at less than 29 to avoid more costly regulations like the ACA It is the decision a person we chooses to be through the development of habits and the routine actions in which we choose to engage. a. the responsibility a company has regarding justice and care Nam lacinia pulvinar tortor nec facilisis. Starbucks Stakeholder Analysis. The following is a guide to engaging successfully with stakeholder groups. If corporations use social responsibilities, it is more likely they will be successful. discrepancy is stark. Solicit, evaluate and apply suggestions for improving efficiency and cost effectiveness. a. U.S. jurisprudence b. her portrayal of the character was not approved B. Supervising middle and senior management Mitchell, R. K., Agle, B. R. & Wood, D. J. B. entities and people with one role at one time to care for a business, What do peers and competitors as normative stakeholders influence? Identify and describe two challenges an employer may face in providing reasonable accommodations under the ADA for employees. 52,000 workers in the US and many US companies now manufacture their products abroad. What is the ethical issue behind issuing disaster insurance? A. industry norms* A. milk producers* B. urban and suburban communities* C. coffee and tea growers* D. plastic-cover manufacturers Select a product or service that will be sustainable. Sample Answer: Greenwashing is the view that companies are acting superficially or are Which of the following actions are needed to implement Howard Schulz's strategy of putting Starbucks' innovation on display? stakeholders. Which of the following laws ensures that employers provide a workplace environment free of risk to employees' safety and health? Here is a list of some of the most common external stakeholders your organization may work with: Customers Communities Which insurance covers the damage to the fire hydrant? If those entrepreneurs have good morals, it will come natural and it will show. Therefore, some employees work for Starbucks to gain that status. c. conscientiousness, honor, and accountability Which of the following is the lesson learned from the Edsel story? Q: The focus on chapter 6 is diversification which can mean different things for companies depending on the context. f(x)=x48x2+16f(x)=x^{4}-8x^{2}+16 The company has. In the United States, Ikea displays Miles, S. (2012). Read the following scenario and use the following five key questions in stakeholder management to determine how Starbuck's should handle this stakeholder: A few years ago, Starbucks identified three areas in which government could impact the company's ability to maximize profits in its Corporate Social Responsibility Report: (1) U.S. Tax . Explain Lynn Stouts view of the role of shareholders and the implication for stakeholder D. pet owners, Which of the following are the duties of the board of directors? Quality Glossary Definition: Stakeholder. a. courage, decorum, and accountability (Select all that apply.) A trade secret is a form of intellectual property protection and is easier to f(x)=x48x2+16, (A)[1,3](B)[0,2](C)[3,4](A)\ [-1,3]\qquad (B)\ [0,2]\qquad (C)\ [-3,4] His expertise also extends to areas such as leadership, corporate responsibility and business strategy. CSR and greenwashing are the same concepts. B. her portrayal of the character was not approved 16 & 14 & 9 & 11 & 15 & 8 & 12 & 16 & 17 & 13 & 15 & 10 & 9 \\ C. legal compliance* Business ethics exists on which of the following three levels? Global store sales increased 20% year-over-year, led by a strong 22% average increase in sales across all North American stores. FedEx and UPS. (Select all that apply.) Among the most important stakeholders with regard to Starbucks are the company's employees, customers, suppliers, investors, government, and the environment. a. Samsung's washers had a spin-cycle problem in 2017 be detrimental to a company. The shippers have also announced the suspension of both . These competitive advantages are essential for interacting with the industry environment, which involves the strong force of competition shown in the Porter's Five Forces analysis of Starbucks Corporation.The company competes against large and small coffeehouse businesses, as . It is ineffective because it only requires disclosure of information about suppliers' working conditions and does not govern those suppliers. C. Gather and analyze appropriate data. Consumer feedback on social media sites does not affect a company's prospects or status as ethical. d. Corporate personhood, what is a "pay-to-pollute" system that charges a fee or tax to those who discharge carbon into the air? In many ways, Starbucks is indeed a firm that maintains higher standards concerning the treatment of employees than many other firms in service-related retail industries (for example, fast food restaurant chains and superstores).
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