When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. No problem. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. NO MORE REFUNDS. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. We will process the refund to your original payment method within 5 days. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. But not all companies are offering refunds. It depends on where they got those tickets. Straight-up refunds for purchases from official outlets. CORONAVIRUS:NY Health Dept. It had already been disbursed to the sellers. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Whenever that might be. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. All Rights Reserved. Terms at draftkings.com/sportsbook. Read more about our event cancelation policy. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. There is no place on the website that says you have a time limit, but you do. Yes Tel: 601.427.4050 There's class action suits, that they violated their fan protect guarantee," Rossman said. He also eventually received his payment on the night of April 3. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. The event was canceled and turned into some online-only baloney. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. All rights reserved. Receive a full refund of your purchase, 2. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Customers can choose to keep their credits if they like. Our mission to make business better is fueled by readers like you. Viagogo, a tickets marketplace, bought StubHub in February 2020. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Those will be paid out by the end of May. Receive a full refund of your purchase 2. Not surprisingly, this new policy has been heavily criticized. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. 5. Got our money back last week. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. 2023 Advance Local Media LLC. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. To learn more or opt-out, read our Cookie Policy. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Call 1-800-GAMBLER. Through it all, Marketplace is here for you. Just three weeks later, the company issued an update on their coronavirus policy. Sucker punch in OVC tournament leads to 3 ejections. Thats simple contract law, he explained. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. StubHub normally sells almost $5 billion in tickets a year. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Coupons can be applied to one or multiple StubHub. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. More: Stay up to date on all of MLives coronavirus coverage. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ McMillan has had a StubHub account since 2017. Market data provided by ICE Data Services. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Offers may be subject to change without notice. 100 Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. This Rewards Cash is ready to be used right now through the Vivid . StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. They're trying to claw that back. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Tel: 205.795.6588 Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. If the event is canceled and not rescheduled, you will get a refund. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Marketplace is a division of MPR's 501 (c)(3). We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Join us for a free, virtual event for International Women's Day on March 8! 505 North 20th Street However, UPS and retail fees will not be refunded. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Theres a lot happening in the world. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. We certainly hope they do. Legal Statement. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Refunds will be equal to the original purchase price. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Wheres that guaranteed refund? The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. At regular volume, we can afford to take that risk. The credits are valid through the end of 2022. Worth to consider! To enjoy unlimited access to our journalism, subscribe today. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Event Cancellation Protection . But why is insulin so expensive in the first place? Select the ticket group you'd like to sell. Powered and implemented by FactSet. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Re: StubHub Notice of Dispute Customerscomplained to the press andfiled lawsuits. Avoid touching your eyes, nose and mouth with unwashed hands. In March of 2020 t If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. Fax: 205.328.7234, 603 Duling Avenue See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! You might noticed something is missing. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. YouTubes privacy policy is available here and YouTubes terms of service is available here. Postponed events may not be eligible for refunds. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. As if the cancellation of sporting events and concerts wasnt enough. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Have already received refund from credit card. McMillan is represented by a Detroit law firm specializing in class actions. Were committed to guiding you towards the resources you need to answer questions about your event. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. The answer is yes, StubHub is legal. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. For your convenience, we will directly add it to your StubHub account once the event is canceled.. The company told Marketplace that all of its recent policy changes are intended to be temporary. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Sep 15, 2021, 1:28 PM. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower StubHub owed him $111.36. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. Terms & Conditions. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. It was no problem canceling New York City hotels. 2. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. pic.twitter.com/onFRrGVh6S. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Postponed events may not be eligible for refunds. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Reply from StubHub UK. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Overall, the website has very good customer service & refund policy. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Your donation today powers the independent journalism that you rely on. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. First published on August 20, 2020 / 6:06 PM. Help us improve this article with your feedback. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. In part, thats why theres all the angst. It doesn't look like the case has officially seen the courts yet. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Odds & lines subject to change. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Jackson, MS 39216 Unless you want a refund. 2021 The Associated Press. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Stay home if you are sick and advise others to do the same. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Attn: Litigation Department College basketball conference tournament predictions: Picks for every mens league. No problem. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Your email address will not be published. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. c/o National Registered Agents, Inc. He immediately requested a refund. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Prefer a cash refund instead? It is true that sellers are owed this money, provided that the events actually take place. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. We rely on your financial support to keep making that possible. Customers can choose to keep their credits if they like. Are there rules to follow when attending an event? More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. 21, et. Tel: 251.432.1600 We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. 3. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email.