Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Can I change to Refundable tickets after I've bought my tickets? Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. How can I receive my Ticketek Gift Voucher? Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Don't worry! iPad, tablet PC, laptop) to gain entry to an event? Set up your My Ticketek account, or check the details in your existing account. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. You can purchase and reserve tickets in any combination up to the ticket limit for the event. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. If you purchased online or through our call centre please contact Customer Service for further assistance. 2 0 obj
Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Going to an event with a social club, company, school, family or friends? The website will still select the best available within the section you have chosen, You can only select on price category at this stage. What does Ticketek do to prevent scalping? Your barcode number can also be found via your online account here. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. No, the credit card pre-fill feature simply gives you the option to save your card details. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Safe, Fast and Verified Some events may have a Family ticket which includes 1 Adult and 1 Junior. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677.
chevron_left. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Invitee A changes their mind and does not proceed with their purchase. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Invitee B starts purchasing two seats from hold. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Yes - there should be no issue using a phone that has a clear screen protector. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Ticketek will use reasonable efforts to notify you of such action. Postponed and Cancelled Events. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! How do I find out the expiry date of my Ticketek Gift Voucher? Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. You now have the option to have your sign in details remembered for your next visit. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Please see our tutorials on how to reserve seats in the AFL Reserve here. Can I request a refund if I accidentally selected the Refundable tickets option? Write a review Ask a question. To do this, please check the 'keep me signed in' box when you log in. to then often have to go to their desk at the venue to follow up the issues. Your region is identified by your IP address. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. . Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Concession and Children's ticket entitlements vary from event to event.
Please note that there will be large wait times on the phone when dining tickets go on sale. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. What are the terms of concession tickets? If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Will the event be reserved seating or general admission. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Will I be notified of event / gate changes? How can I find AFL Membership on a match day? Are there any events I can't use my Ticketek Gift Voucher for? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. When can I request a refund if I have purchased Refundable tickets? We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. If I received an invite, does Ticketek store my contact details? Request details from Ticketek when booking your ticket. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . What if I need accessible seating? How do I find my tickets once they are in Passbook? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Where can I get more information about privacy for Friend Spotter? Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Tickets will not be issued to persons other than the credit/debit card holder. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. No, only Mobile Tickets can be added into your Passbook. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. If an event is cancelled or postponed you will need to contact Ticketek for a refund. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Juniors aged 7-14 years are entitled to purchase a junior ticket. details of the event including: name, date, time and venue. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. All venues have seating options available for patrons in wheelchairs or who require assistance. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Invitee A starts purchasing two seats from hold. Requesting a password reset during the on-sale will use your time limit. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Select your desired area, then select the $0 member ticket. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Am I able to 'top up' my Ticketek Voucher with more credit? Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Some pages may contain a virtual tour and a seating map for that venue. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. We liaise closely with event organisers on matters related to ticket scalping. Have more questions about Ticketek Gift Vouchers? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? If you have purchased concession tickets, you are also required to present a valid concession card. www.accc.gov.au. Will I be required to pay to reserve a seat? No, Ticketek Gift Vouchers are not reloadable. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. If your session time expires, you will receive a notification and will be required to access the site again. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. The obstruction varies in different venues. Don't forget to bring your ezyTicket to the event. You may be required to submit to a search of your person and/or possessions before entering the event. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. 3 0 obj
An administration fee of $10 will be charged. My address has changed. What if I enter my Voucher ID incorrectly online? <>
Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You will get an error message if you enter the Voucher ID incorrectly. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Sign In is displayed at the top of the 'My Events' section. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. How do I unsubscribe from My Ticketek emails? The website only allows one invitee from a group to purchase at a time. How do I request a refund if I have purchased Refundable tickets? However, some events will have unreserved seating where it is first in, best seats. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Where do I select Mobile Ticket delivery? You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Enter the required information in the fields provided. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. The MCG does apply an additional transaction fee. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . We do not send tickets to PO Boxes or business addresses. How will I know when my content is personalised? In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. My tickets have not arrived after a reasonable amount of time, what do I do? All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Do I have to save my credit or debit card details? Where do I redeem my Ticketek Gift Voucher? Please keep an eye on your AFL Membership ticketing emails which will include your barcode. endobj
Many businesses act as Ticketek Agencies throughout the country. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. %
When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Yes, all events that Ticketek ticket for can be found on the mobile site. There are over 20 circumstances you may request a refund. I am traveling the country and have a New Zealand address but my billing address is overseas. Check your billing and account details. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. How many tickets can be delivered by Mobile Ticket delivery? The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions.