Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Shoved the card machine into our face. That is great news that they arrived a day early!We hope to see you again very soon. 363 questions people are asking about footasylum Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Returns at Footasylum - Staall.com UK Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Great to hear that the parcel arrived so quickly. This will need to be done within 20-30 minutes of ordering. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Yay! Once Footasylum has received and inspected your order, a refund will be issued. Ends: Tue 28 Feb 2023. New customers only. They all fit perfectly. Ordered coats for 2 of my sons in the sale. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. 2023 Trustpilot A/S. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Suggested companies are based on peoples browsing tendencies. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Why have i been rejected for my return as the item was faulty? When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Here are 8 tips for writing great reviews. To break them up politely to ask for helpit was like I had sowrn at them. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Get Code. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. There was a problem. Get your sneaker fix anytime, anywhere with the Footasylum app. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. We also ensure all reviews are published without moderation. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. In November 2022 I placed an order with FootAsylum and it never came. Companies can ask for reviews via automatic invitations. Further Details. Got them cheaper than any other website. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Over 90 off RRP. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. - KM, posted 1 year ago I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Just noticed that the box they have sent them in isn't for the correct trainers. 10/10 will not be using footasylum again. This is the last thing I buy from footasylum from here on. Find out how we combat fake reviews. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Received 2 small refunds for I don't know what! Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I can't even point the blame at one member of staff because they were all terrible. !spoke to Edge lane store about colours in crocs. Thanks,Rebekah. Purchased 2 pairs of Salomon trainers in different sizes. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. I was taught to value customers, no matter what job I was in. Lancashire Order placed Sunday afternoon and delivered Monday afternoon. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Ordered Nike trainers. Please refresh the page and try again. The range includes footwear, clothing and accessories for men, women and children. I would definitely recommend and will be a returning customer. 124.99. Find out how we combat fake reviews. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. 10/10 will not be using footasylum again. Newsletter subscription. Absolutely fuming with this company. Return an item in Also it was delivered to Republic of Ireland avoiding customs charges. Get FREE UK delivery on all orders over 60 and FREE UK returns. That is great news that they arrived a day early!We hope to see you again very soon. Email and text communication was prompt and efficient. All rights reserved. My son lost out on his Christmas presents as a result. I will always order with footasylum I am very happy with the service and products. Ordered almost 400 worth of clothes for my son on the 12th of December! * One or more of these files was not uploaded due to an invalid file type. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood They sent me trainers in a damaged box. This arrived within only two working days and all items were delivered intact and all there. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Discount. I ordered an item with Christmas delivery on 20th December and received an email confirmation. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Make sure your order is unused and in original packaging and labels. Footasylum discount codes - 60% OFF for February 2023 | T3 Read Customer Service Reviews of footasylum.uk - Trustpilot That is great news about the fast delivery.We hope to see you again very soon. Will definitely be ordering from them again. Stay ahead of the game with the latest trainers and clothing from Footasylum. very helpful as Liverpool didnt answer the phone. Bought a pair of Boss trainers at the end of November 2022. Your browser does not support embedded videos. 10/10 will not be using footasylum again. 2023 Trustpilot, Inc. All rights reserved. Suggested companies are based on peoples browsing tendencies. 299.99. How are you today? The lines are open from08:30 - 19:00. Wow! Difficult, posted 2 weeks ago Next time it will be JD SPORTS for my next purchase. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. We are so glad to hear you are happy with the service. !spoke to Edge lane store about colours in crocs. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Looks like they have found the nearest spare tatty box to send them out in. Ordered item was faulty. Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com Please note that we may share your email with the company to verify your order. High performance sneakers, trending streetwear and exclusive product weve got you. You have disabled javascript in your browser, please enable. All in all, satisfied with my purchase and dealings with this shop. Christmas Gifts | Christmas Gift Ideas | Footasylum 2023 Trustpilot, Inc. All rights reserved. Asked for a pair of trainerscould not even tell what the guy said. Very disappointing.Would never order from them again! When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Start your return online at the Footasylum website. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Hey Getta,Thanks for leaving us a great review. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Footasylum discount codes March 2023 - finder Ireland Find out how we combat fake reviews. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Email and text communication was prompt and efficient. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools.